17th September 2024
At off our wick, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our business. By using our services, you agree to the collection and use of your personal data as outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information
Name, email address, mailing address, phone number, and other contact details.
Payment Information
Credit card or other payment method details.
Order Information
Details about the products you purchase, including shipping information.
Automatically Collected Information
Information about your device, browser, and IP address, as well as browsing behavior on our website (cookies, log files, etc.).
2. How We Use Your Information
We use the information we collect for the following purposes:
To process transactions
We use your personal and payment information to process your orders and deliver the products to you.
To improve customer service
Your information helps us respond to your customer service requests and support needs more efficiently.
To personalize your experience
We may use your information to personalize the content and offers you see on our website.
To send marketing communications
With your consent, we may send you promotional emails, updates about new products, or special offers.
For legal and safety reasons
We may use your information to comply with legal obligations or to protect the rights, property, or safety of our business, customers, or others.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies), as long as they agree to keep this information confidential.
Legal Compliance
We may disclose your information if required by law or to respond to valid legal processes (e.g., subpoenas or court orders).
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity.
4. Data Security
We take the security of your personal information seriously. We implement reasonable security measures to protect your data from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
-Opt-Out of Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt out by following the unsubscribe link in any email or contacting us directly.
Cookie Preferences
You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
6. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your personal information is no longer needed, we will securely dispose of it.
7. Third-Party Links
Our website may contain links to third-party websites. These sites have separate and independent privacy policies, and we have no control over their content or practices. We encourage you to review the privacy policies of these third-party sites.
8. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after any changes signifies your acceptance of the updated terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Off Our Wick
Email: hello@offourwick.com
Phone: 07507659730
Address: 21 Enville rd, Wallheath DY6 0JT
This privacy policy is designed to protect your business and your customers. Be sure to review it periodically and update it as necessary to reflect any changes in your data collection or handling practices.